Shipping policy
At URBANAIRE, we strive to deliver your orders quickly and efficiently so you can enjoy your purchases as soon as possible. Please review our shipping policy below for details on how we handle orders and deliveries.
Shipping Locations
We currently ship worldwide.
Processing Time
All orders are processed within 3-8 business days (excluding weekends and holidays) after payment is confirmed. Please note that processing times may be longer during peak seasons or promotional periods.
Shipping Options & Delivery Times
We offer the following shipping options:
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Standard Shipping
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Delivery Time: 3-8 business days (domestic) | 7-14 business days (international)
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Free on all orders
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Expedited Shipping
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Delivery Time: 2-3 business days (domestic) | 5-7 business days (international)
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Additional fees apply
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Express Shipping
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Delivery Time: 1-2 business days (domestic) | 3-5 business days (international)
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Additional fees apply
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Delivery times are estimates and may vary depending on your location, customs processing (for international orders), and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website.
Shipping Address
Please ensure your shipping address is accurate and complete at the time of checkout. URBANAIRE is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your address, contact us immediately at [customer service email].
Customs & Duties (International Orders)
For international orders, customers are responsible for any customs fees, taxes, or duties imposed by their country. These charges are not included in the order total or shipping fees. Please check with your local customs office for more information.
Delays
While we do our best to ensure timely delivery, factors such as weather, carrier delays, or customs processing may impact delivery times. URBANAIRE is not responsible for delays beyond our control.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or carrier first. If the issue persists, reach out to our customer service team for assistance.
Returns & Exchanges
If you need to return or exchange an item, please refer to our [Return & Exchange Policy] for details. Shipping costs for returns or exchanges are the responsibility of the customer unless the item is defective or incorrect due to an error on our part.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: urbanaire.customercare@gmail.com
Phone: 0044-7845249680
Hours: 24/7